常见问题
了解服务者档期、证明审核、费用、预约记录、Stripe 付款、争议及发票。
EBZY 什么时候收款？
申请或接受服务报价不会扣款。EBZY 暂未开放分阶段付款及向服务提供者结算。请在开工前与服务提供者确认付款方式和时间。
我可以取消预约并申请退款吗？
如需取消服务，或已在 EBZY 以外付款，请直接与服务提供者协商。EBZY 暂未代管服务款项或处理相关退款。
客户在 EBZY 寻找服务或预约需要付费吗？
No. EBZY charges customers RM 0 in platform booking fees, discovery fees, or transaction surcharges. You only pay the agreed service price and applicable Malaysian SST. There are zero hidden fees or drip pricing under the Consumer Protection Act 1999.
服务提供者的平台费用是多少？
已接受预约所示的服务商费用涵盖平台服务。除结账说明或服务商协议明确注明外，Stripe 处理费用及服务商保险另计。
EBZY 如何审核马来西亚服务提供者的资格与注册资料？
Regulated providers must submit applicable credentials such as SSM business registration, Suruhanjaya Tenaga certificates (Wireman PW1-PW4), SPAN plumbing permits, or CIDB contractor registration before verification.
EBZY 如何显示不同服务所需的审核状态？
EBZY displays relevant evidence including SSM registration, identity verification, technical competency certificates, and insurance status on provider profiles.
如果服务有缺陷、未完成或造成损坏，该怎么办？
若工作不符合已接受范围，可通过预约记录提交争议及证明。暂停付款、退款或银行卡争议须遵循预约条款、Stripe 流程及适用法律；EBZY 不保证48小时内有结果。
服务提供者如何应对客户的付款争议？
预约消息、照片、收据及合规文件可协助双方回应付款争议。拒付由 Stripe 及卡组织裁定，EBZY 无法保证结果。
每笔预约都会提供发票和收据吗？
Every paid booking generates a digital receipt and itemized invoice detailing the provider's details, transaction amount, and SST component (where the provider is registered for SST).
企业可以就这些费用申请 LHDN 税务扣除吗？
Generated invoices and receipts include official transaction references suitable for corporate expense claims and accounting records according to LHDN guidelines.
试行期间，服务提供者如何收款？
EBZY 暂未收取服务款项或向服务提供者结算。双方须在开工前确认付款方式和时间。
在 EBZY 提供专业服务需要哪些文件？
Providers submit an ABN and the identity, licence or insurance evidence applicable to the services they want to offer. Evidence is marked pending until the relevant review is complete; requirements can vary by service and jurisdiction.