Trust & Dispute Records
EBZY keeps provider evidence, the accepted scope, messages and Stripe payment status attached to a booking. Remedies depend on the transaction, evidence and applicable law.
Stripe Payment Status
Payment is requested only after provider confirmation. The payment screen and booking record show the applicable transaction status and terms.
Dispute Evidence
If work is defective or incomplete, record the issue and evidence against the booking. Payment actions and review timing depend on the transaction.
Insurance Evidence
Regulated providers submit the insurance evidence applicable to their service. Check the status and policy details shown for the individual provider.
How the Dispute Review Works
If something is wrong, keep communication and evidence in the booking record. Payment actions follow the accepted terms, Stripe processes and applicable law.
Issue Recorded
The customer records an issue and supporting evidence against the booking. Available payment actions depend on the transaction status and accepted terms.
Compliance Officer Evidence Review
Both parties can submit photos, quote specifications and messages for review against the accepted booking scope.
Evidence-Based Resolution Review
EBZY reviews the submitted booking evidence and available payment status. A re-work, refund or insurance outcome depends on the provider, transaction, policy and applicable law.
Interactive Dispute Simulation Engine
Test how our mediation workflow activates during an active booking.
Statutory Trust Badges & Checks
Provider profiles display only the evidence statuses stored for that provider. A badge must not be treated as a real-time government-register response unless explicitly identified as such.
Displays verified Suruhanjaya Syarikat Malaysia (SSM) business registration or company incorporation records.
Displays verified Suruhanjaya Tenaga electrical competency certificate (PW1–PW4 / Wireman / Chargeman).
Displays verified Construction Industry Development Board (CIDB) contractor registration or Green Card accreditation.
Displays verified Suruhanjaya Perkhidmatan Air Negara (SPAN) plumbing permit for water and sewerage works.
Displays Royal Malaysia Police (PDRM) background clearance verification stored for this provider.
Displays verified public liability and contractor all-risks insurance evidence covering Malaysian work sites.
How Providers Are Verified Before Going Live
Statutory Regulatory Policies & Legal Directives
Booking terms, dispute reviews and service arrangements are subject to applicable Malaysian law.
Terms of Service →
Consumer Protection Act 1999 guarantees and contract obligations.
Privacy Policy →
Personal Data Protection Act 2010 and data-rights references.
Fee Transparency Schedule →
RM0 customer platform fees; check provider rates and the full amount before agreeing.
State Licensing Directory →
Suruhanjaya Tenaga, CIDB, and SPAN regulatory registers.
Prohibited Services Policy →
High-risk work requires applicable qualifications and permissions.
Payments & Booking Records →
Quote acceptance does not collect payment; review terms for any separate checkout.
Have an Active Booking in Progress?
Manage your milestones, inspect uploaded photos, or flag a dispute directly from your Customer Command Center.